Deletion Policy
We understand that there may come a time when you wish to delete your account with TuJu SUPER APP ("App," "We," "Us," or "Our"). We are committed to providing you with a straightforward and transparent process for account deletion. Please read this policy carefully to understand the steps involved.
You can initiate the account deletion process through one of the following methods:
-
Via the App:
- Open the App on your device.
- Navigate to your account settings or profile page.
- Find and select the "Delete My Account" option.
-
Via Web Link:
- Visit our website at https://TuJu.com.my/dashboard.
- Log in to your account if you are not already logged in.
- Go to your account settings or profile page.
- Look for and click on the "Delete My Account" link.
To proceed with the account deletion, you will be required to:
-
Enter Your Password: For security reasons, you will need to confirm your identity by entering your account password.
-
Provide a Reason for Deletion: We value your feedback and would appreciate knowing the reason for your account deletion. This information will help us improve our services in the future. Providing a reason is optional but encouraged.
Once you initiate the account deletion process, your account will be placed in a "soft deletion" state for a period of 30 days. During this time:
- You will immediately lose access to your account and all associated data.
- Your account will not be visible to other users.
- No actions can be performed using your account.
This 30-day period is designed to provide you with the opportunity to reconsider your decision and revert the account deletion if you change your mind.
If you decide to revert the account deletion within the 30-day grace period, follow this link: Revert Account Deletion Link. Clicking on this link will guide you through the process to regain access to your account and all associated data.
After the 30-day soft deletion period has elapsed, your account and all associated data will be permanently and irreversibly deleted from our system. This action is final, and there will be no way to recover your account or its contents.
If you encounter any issues with the account deletion process or have questions about this policy, please contact our support team at enquiry@prosignalconsortium.my.
By proceeding with the account deletion, you acknowledge that you have read, understood, and agreed to the terms of this Account Deletion Policy.
Effective Date: 1st September 2023