Refund Policy

This Refund Policy applies to payments made through TuJu for applicable services, including:

• TuJu Add Premium Subscription; and
• Daily Travel Insurance provided in collaboration with eTiQa.

Refund requests are subject to verification and approval in accordance with the applicable service terms and conditions.

Users who wish to request a refund after completing a transaction must contact PCSB by email:

enquiry@prosignalconsortium.my

The user should provide sufficient transaction information to allow the payment to be identified and verified.

Upon receiving a refund request:

1. The transaction and payment details will be reviewed and verified against the applicable transaction and settlement records.
2. The refund request will be submitted for the required internal approval.
3. The refund request will be reviewed by the Company's authorised personnel.
4. Where the refund is approved, PCSB will process the refund from its account.

The refund process will take seven (7) to fourteen (14) working days from the date all required information has been received from the user. This period covers the Company's review, verification and refund processing.

After PCSB has processed the refund, the time required for the refunded amount to be credited to the user's bank account may vary depending on the user's bank and applicable payment processing procedures.

If a payment is unsuccessful but the user's bank account has been debited, the transaction will be reviewed to determine the applicable reversal or refund process.

Users experiencing such an issue may contact:

feedback@prosignalconsortium.my

Please provide the relevant transaction/reference number and transaction details to assist with the investigation.

To facilitate the refund verification process, users should provide, where applicable:

• TuJu account details;
• transaction/reference number;
• transaction date;
• amount paid;
• service or subscription purchased; and
• reason for the refund request.

For security purposes, users must not provide passwords, online banking credentials, PINs, TAC/OTP or other confidential security information.

Unless otherwise required by applicable law or the applicable service terms and conditions, a refund may not be approved where:

• the transaction does not meet the applicable refund criteria;
• the service has already been fully provided; or

For insurance-related purchases, the applicable eTiQa policy terms and conditions will determine the relevant cancellation and refund provisions.

TuJu may update this Refund Policy from time to time.

Any updated version will be made available through the TuJu website and/or TuJu App.

For general enquiries, feedback or concerns regarding TuJu: Email: feedback@prosignalconsortium.my

For refund requests relating to transactions that have already been settled: Email: enquiry@prosignalconsortium.my